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A distinguished player in the hospitality industry where every guest stay is not just an accommodation
At HBS Hospitality, we recognize that a memorable guest experience transcends the physical confines of a room. It is about crafting an environment that resonates with comfort, convenience, and an authentic sense of Kentucky kindness. Our commitment to excellence in guest stays is deeply ingrained in our operational philosophy. Whether our guests are here for business or leisure, every facet of their stay is carefully curated to exceed expectations.
From thoughtfully designed spaces that blend aesthetics with functionality to personalized services that cater to the unique needs of each guest, we ensure that the HBS Hospitality experience is a journey, not just a destination. We understand that the modern traveler seeks more than just a place to rest; they yearn for an immersive experience that reflects the true spirit of hospitality.
Embedded in the fabric of HBS Hospitality is a distinctive culture that sets us apart—a culture grounded in the principles of “Kentucky kindness.” This ethos permeates every aspect of our operations, from the recruitment and training of our staff to the design and ambiance of our properties. Kentucky kindness is not just a catchphrase; it is a guiding principle that shapes the character of our brand.
Kentucky kindness embodies the warm and genuine hospitality that the state is renowned for. It goes beyond the ordinary gestures of politeness; it is a commitment to going the extra mile to make our guests feel not just welcomed but cherished. Our culture celebrates friendliness, courtesy, and a genuine desire to create an atmosphere where guests feel like they are part of our extended family.
At the heart of HBS Hospitality lies a commitment to excellence that goes beyond the expected. We believe that each guest stay should be a seamless blend of comfort, convenience, and a touch of genuine Southern hospitality. Our properties are carefully designed to reflect the spirit of the local community, creating spaces that feel like a home away from home.
Our commitment to excellence is not a static concept but an evolving philosophy that adapts to the changing needs and preferences of our guests. From cutting-edge technology to sustainable practices, we continuously strive to enhance the guest experience. We view each stay as an opportunity to create lasting memories and to provide a haven where guests can relax, rejuvenate, and immerse themselves in the unique charm of HBS Hospitality.
What sets us apart is our dedication to embodying “Kentucky kindness” in every interaction. It is the genuine smile at the front desk, the personalized recommendations for local experiences, and the extra effort to make special occasions truly memorable. Our commitment to hospitality is not a formulaic approach; it is an authentic expression of care and consideration for our guests.
In action, Kentucky kindness manifests in the small gestures that make a big difference. It is the attention to detail that ensures a seamless check-in process, the anticipation of guest needs before they are expressed, and the flexibility to accommodate individual preferences. It is an ethos that transforms a stay from a transaction into a relationship, where guests feel seen, heard, and valued.
Our journey in the hospitality industry is marked by a strategic alliance with industry leaders—HIlton, IHG and Marriott. These renowned brands share our vision for setting the highest standards in guest experiences and are equally committed to sustainable and responsible practices. Our affiliation is not merely a business decision; it is a conscious choice to align ourselves with partners who, like us, believe in delivering exceptional value to guests.
The partnership with Marriott and Hilton allows us to leverage their global expertise, benefit from their established brand reputation, and access resources that enhance our ability to provide an unparalleled level of service. Together, we form a collective force dedicated to redefining hospitality and creating memorable experiences for our guests. The collaboration is a testament to our shared values, emphasizing quality, innovation, and a genuine commitment to guest satisfaction.
To become the most desired and highly valued developer,
owner and operator of leading brand full and select service hotels.
MISSION
HBS Hospitality’s mission is, “Develop great hotels that deliver the ultimate lodging experience for our guests and create value for our investors”
CORE VALUES
Our Core Values provide the framework for achieving the HBS Hospitality Vision and realizing our mission. Our values create value for ourselves and for our organization.
Offering support, advice, or resources that improve someone’s life. This could be through mentorship, emotional support, or financial assistance.
Creating meaningful connections, fostering trust, and offering mutual benefit through social or professional networks.
Educating others, passing on valuable insights, or teaching skills that can improve their abilities or help them achieve goals.
Encouraging others to reach their full potential or inspiring positive changes in their lives.
Contributing to societal well-being by volunteering, advocating for social causes, or helping to create environments where people can thrive.
Working on self-improvement and becoming a better version of oneself to have a more positive impact on others.
In essence, creating value for people means making a difference in their lives in ways that help them grow, succeed, or simply feel more fulfilled.
Cost – Of course cost of products and comparison of prices is important but also cost HBS takes when team members especially leaders in the organization set bad examples and habits. That costs the organization in time in may it be reparations, retraining or turnover.
Also cost of our guest if and when we can help.
That missed opportunity of easy, great not only service BUT hospitality will COST yours’s and organization’s paycheck.
What I mean by that is that was an easy to interact and provide the ice but also provide great hospitality (SHEW A LOU A DO)
Remember the organization mission and vision.
take care of the asset, building
row revenue for the organization to prosper not only for the organization but for it’s people, its team members.
Empowerment: team member empowerment.
In the hotel business, team member empowerment means giving hotel employees the authority, tools, and confidence to make decisions on their own to improve guest experiences. For example, if a guest has a complaint or a special request, an empowered employee can resolve the issue quickly without needing to wait for a manager’s approval. This leads to faster problem-solving, better guest satisfaction, and higher morale among employees, as they feel trusted and valued by the hotel. Essentially, it’s about enabling staff to take initiative and act in the best interest of the guests and the hotel.
Satisfaction: Guest satisfaction.
